Refund Policy

At Joyous Jungle, we understand that plans can change. Because our play sessions, classes, parties, and events have limited availability, we have established the following refund and cancellation policy.

​

🎟️ General Purchases

All purchases are final and nonrefundable unless otherwise stated in this policy.

This includes open play, classes, events, play passes, and other purchased services.

In certain circumstances, management may approve a credit toward a future purchase of the same or similar service. Credits are not guaranteed and are subject to management approval.

​

🎂 Birthday Parties & Private Events

All deposits are nonrefundable. Your deposit reserves your selected date, time, space, and services and may prevent that time from being offered to another customer.

At management's discretion, a nonrefundable deposit may be converted into a credit toward a future booking or similar service.

Any approved credit is subject to availability and any applicable pricing differences.

​

💚 Memberships

All Joyous Jungle memberships are nonrefundable and non-prorated.

Members may cancel their membership at any time. Cancellation will stop future membership renewals, but no refunds or partial refunds will be issued for unused time, unused visits, or unused membership benefits during the current membership period.

Cancellation does not automatically result in a refund of the current membership payment.

​

🎫 Play Passes & Credits

Purchased play passes and credits are nonrefundable and may not be exchanged for cash.

Unused visits or credits do not have a cash value.

​

🚫 No-Shows

No-shows and unused reservations are not eligible for refunds.

Management may, at its discretion, offer a credit or rescheduling option in certain circumstances.

​

🦁 Closures or Cancellations by Joyous Jungle

If Joyous Jungle must cancel a reservation, party, class, event, or scheduled play session due to circumstances within our control, we will make reasonable efforts to offer a rescheduled date, account credit, or refund, as appropriate.

For unexpected closures due to weather, emergencies, power outages, maintenance, or other circumstances beyond our reasonable control, Joyous Jungle will determine the appropriate remedy based on the circumstances.

​

📋 Management Discretion

Joyous Jungle understands that families sometimes experience unexpected circumstances. Management reserves the right to review individual situations and approve a refund, credit, or rescheduling option when appropriate.

Any exception to this policy is made at the sole discretion of Joyous Jungle management and does not create an obligation to make the same exception in another situation.